How to look up user details
- Once you have logged into the portal.
- On the left hand side menu - select ‘User Details’
- Enter the username, email address or phone number in the box below, then press ‘Find user details’
The details should then appear underneath for the selected user.
- You have the ability to search via username or phone number.
How to check if an organisation is already on the allow list
Use this before adding a new organisation to avoid duplicates.
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Sign in to the Super Admin portal and go to Allow list, then select ‘Start’
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Use the organisation name search on the allow list start page. Check whether the correct organisation is on the list.
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Only add a new organisation or domain if it does not already exist.
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You will be notified once the organisation has been successfully added
